Privacy Policy

Last updated: 5 November 2026

USB Events is a family-run event hire business based at 5 Valeview, Stenhousemuir, Larbert FK5 3JE. Our family has been in the entertainment business since 1972, and we hire inflatables, games, marquees and event equipment across Central Scotland.

This policy explains what personal data we collect, why we use it, who we share it with, and the choices you have. In this policy, "we", "us" and "our" mean USB Events. "You" means a visitor to usbevents.co.uk, someone who contacts us, or a customer who books with us. We are the data controller for the personal data described here.

You can read more about USB Events if you want the background to the business.

Who we are

USB Events is a family-run event hire business based in Stenhousemuir, Larbert. The business was founded by Alistair Taylor and has been in the entertainment industry since 1972. We hire inflatables, bouncy castles, assault courses, slides, rodeo bulls, garden games, marquees, soft play, fun foods, generators and staff. We work with families, schools, PTAs, community groups, gala days, companies and corporate events across Falkirk district and the wider Central Scotland area.

Our inflatables are PIPA-tested, our electrical equipment is PAT-tested, and we carry £5 million public liability insurance. Those standards are part of how we run the business, and they are also why we ask for the information we need to deliver and set up safely. You can read customer reviews from people who have hired from us.

Who to contact about your data

For any question about this policy or your personal data, contact the USB Events team:

Email: info@usbevents.co.uk
Phone: 01324 558 262 or 07972 304 197
Post: USB Events, 5 Valeview, Stenhousemuir, Larbert FK5 3JE

Data protection is handled by the USB Events team, who will deal with your request.

Bookings and enquiries

When you send an enquiry or make a booking, we collect the details needed to answer you and provide the hire. You can check availability and book online using the Book Online button on the product you need. The booking form is our live diary and is thorough enough to answer most questions. If you get stuck, call 01324 558 262 or 07972 304 197, or email info@usbevents.co.uk.

You can also read our booking FAQs or use the contact form.

What personal data we collect

We collect only what we need to answer an enquiry, provide a booking, run our business and meet our legal obligations. Depending on how you contact us, this may include:

your name, phone number, email address and postal address;
the venue or delivery address, event date, times, guest numbers and access details;
the products, packages or staff you ask about or book;
correspondence with us, including emails, messages, notes of phone calls and enquiry forms;
payment and invoice details, such as the amount paid, payment method and bank transfer reference;
website technical data, such as your IP address, browser type and pages visited, and cookie data described below.

We do not ask for special category data, such as health information, religious beliefs or ethnicity. If you choose to send it to us, we will use it only to deal with your enquiry or booking and will not use it for marketing.

Why we use your data and our lawful basis

We use personal data for these purposes:

To answer enquiries and provide quotes. We rely on our legitimate interests in responding to people who contact us, or on steps taken at your request before a contract.
To take and manage bookings, deliver and collect equipment, and provide staff. We rely on the contract we have with you, or steps taken before entering that contract.
To keep financial and tax records, and to deal with insurance, legal claims or disputes. We rely on our legal obligations and our legitimate interests in protecting our business.
To send service messages about a booking, for example confirming delivery times or changes. We rely on the contract or our legitimate interests.
To send marketing about similar products or services. We rely on consent where we need it, or on the soft opt-in for existing customers. You can opt out at any time.
To keep the website and booking system secure, and to understand how the site is used. We rely on our legitimate interests in running a safe, working website. Where we use non-essential cookies, we rely on consent.

Where we rely on legitimate interests, we have considered that the use is necessary for our business and does not override your rights. You can object to that processing using the contact details below.

Who we share your data with

We do not sell your personal data or give it to other organisations for their own marketing.

We share data only where it is needed to run the website, take bookings, provide our services, or meet the law. This may include:

Booking Online Ltd, which provides our website and booking platform, and its service providers;
our email, IT and website hosting providers;
payment providers and banks, for card or bank transfer payments;
our accountant, insurer and professional advisers, where needed for tax, insurance or legal advice;
our staff and installers, who need booking and delivery details to do the job;
the police, regulators, courts or other authorities, where the law requires it or where we need to protect our rights.

Some providers may process data outside the UK. Where they do, we use appropriate safeguards, such as the UK International Data Transfer Agreement or a UK adequacy regulation.

How long we keep your data

We keep:

booking, invoice and payment records for six years after the end of the relevant tax year, because HMRC and our insurers may need them;
enquiries that do not become bookings for up to two years after the last contact, so we can pick up the conversation if you come back;
marketing preferences until you change them or opt out, and for a short period afterwards to make sure we honour your choice;
website logs and analytics data for the period set by the relevant provider, and no longer than we need it.

If a longer period is needed for an insurance claim, legal dispute or legal obligation, we will keep the relevant data for that longer period. When we no longer need it, we delete or anonymise it.

How we protect your data

We apply the UK GDPR principles. We use personal data lawfully, fairly and transparently; we collect it only for the purposes we have explained; we keep it accurate and no longer than we need it; and we protect it with appropriate technical and organisational measures. Access is limited to staff and suppliers who need the data to do their job, and we use reputable providers with appropriate security.

Your rights

You have the right to:

ask for a copy of the personal data we hold about you;
ask us to correct data that is wrong or incomplete;
ask us to delete data where we no longer need it and there is no legal reason to keep it;
ask us to restrict or stop processing data in some circumstances;
object to processing based on our legitimate interests, including direct marketing;
ask for data you gave us to be provided in a portable format;
withdraw consent at any time where we rely on consent.

To make a request, contact us using the details above. We will usually respond within one month. We may need to confirm your identity before we share or change data. There is no charge for a normal request.

If you were a customer, we may need to keep some data for tax, insurance or legal reasons even if you ask us to delete it. We will explain what we have kept and why.

Marketing

We only send marketing by email, text or other electronic means where we have consent or where the soft opt-in applies. Every marketing message includes a way to unsubscribe. You can also contact us at any time to change your preferences. We will not use your data for marketing if you have opted out.

Cookies and website data

Our website uses essential cookies to keep your booking session and form working. These cookies are temporary and are needed for the site to operate. They do not identify you personally.

We may also use analytics cookies to understand which pages are used and how visitors find us. Where the law requires consent, we ask for it before setting non-essential cookies. Third-party providers, such as Google Analytics, may set their own cookies; their privacy and cookie policies apply to that processing.

You can block or delete cookies in your browser. If you block essential cookies, the booking form may not work. To manage analytics cookies, use the cookie controls on the site where available, or your browser settings.

Photos and event images

We may take photos or short videos at events for our website and social media. We do this only where we have a lawful basis, such as consent, and we do not publish images of children without the consent of a parent or guardian. If you want an image removed, contact us and we will deal with your request promptly.

Children

Our website and bookings are intended for adults. We do not knowingly collect personal data from children. If a booking includes children, we collect only the event details needed to provide the hire. A parent or guardian should contact us if they have a concern.

Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the latest version. If a change is significant, we will make that clear on the website or contact you where we have your details.

Complaints

If you are unhappy with how we have used your data, please contact us first so we can try to put it right. You can also complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF